Technical paper
Which Home Insurers Closed the Most Claims Without Paying in 2025? Look Up Your Company
Weiss Ratings’ 2025 table of 124 U.S. home insurers, read for what “closed with no payment” actually counts, which carriers on a North Carolina declarations page sit where, and what a contractor and a public adjuster each do with the number.
Original publication. This page carries the abstract, both readings and the reference list; the complete paper is published by Mantis Claims Group.
Abstract
On 16 April 2026 Weiss Ratings published a list of fifteen large U.S. home insurers that closed at least half of their 2025 homeowner claims with no payment, together with a four-page table covering 124 insurers that meet its size thresholds. Across the table, 5,300,543 homeowner and farmowner claims were closed in 2025 and 2,187,346 of them, 41.3%, were closed with nothing paid; the range runs from 78.4% (Mid-Century Insurance Co. of Texas) to under 1%. This article reproduces the table as a searchable lookup, explains the regulatory column it comes from and what falls into it besides denials (withdrawn claims, under-deductible closures, duplicates, no-covered-damage findings), and sets out the carriers a North Carolina policyholder is likely to hold: NC Farm Bureau Mutual (27.6%, the only North Carolina-domiciled insurer in the table), State Farm Fire & Casualty (30.4% on 874,149 claims, the largest row), USAA’s three entities (about 51% on roughly 951,000 claims), Allstate (46.7%), and, at the other end, Nationwide Mutual (14.9%), Erie (17.5%) and Auto-Owners (17.3%). It then gives the practitioner’s reading: the rate is the carrier’s posture, not a verdict on any claim; a withdrawn claim counts the same as a denied one; a no-damage or under-deductible closure is a finding that can be tested with documentation; and policy deadlines run from the loss, not from the closure.
The abstract as published. The full paper — method, analysis and discussion — is at its original publisher.
For the roofing contractor
What the work requires
Code, manufacturer instruction and OSHA — the obligations that govern doing the job lawfully and safely.
- 1.
The carrier on the declarations page tells you how the claim will be adjusted. A company closing half its claims with nothing paid is one whose desk adjusters are comfortable with “no covered damage” and “under deductible”; write the inspection and the estimate to survive that, with test squares, collateral damage and photographs of each slope.
- 2.
Under-deductible closures are the carrier’s estimate of the damage, and an estimate that stops at the visible damage lands under the deductible. A complete scope (starter, ridge, underlayment, flashing, ventilation, access, disposal, code items with their basis) is what moves a closure back over the line.
- 3.
A homeowner who withdraws a claim to protect a record has cost themselves the roof; the withdrawal counts the same as a denial in this table. Say so before they do it.
- 4.
Entities differ. State Farm Fire & Casualty (30.4%) and State Farm Florida (52.9%) are different companies with different numbers; USAA’s three entities cluster at 51%. Match the entity, not the brand, before quoting a rate to anyone.
- 5.
The table is national; North Carolina-specific closure data does not exist in it. Use it to set expectations about a carrier, never as evidence about a specific claim.
For the public adjuster
What the policy owes
The same sources read as an indemnity argument — what has to be paid for the loss to be made whole.
- 1.
“Closed with no payment” is a regulatory count, not a denial rate, and an argument built on the wrong word loses. Cite the column (Schedule P, Part 3A, columns 11–12, row 11) and let the spread between carriers make the point.
- 2.
A high rate is the reason to demand the closure in writing with the policy provisions relied on; a phone closure is still a closure in the statistics and it starts nothing you can appeal from.
- 3.
The deadlines do not care about the closure. Notice, proof-of-loss and suit-limitation periods run from the loss; a reopened claim that is time-barred is worth nothing. Check them first.
- 4.
State Farm Fire & Casualty’s below-average rate and the wind-and-hail programme in the unsealed West v. State Farm exhibits are not in tension: this rate counts claims closed with nothing, not dollars paid short. Both documents are needed to describe how a carrier pays.
- 5.
Where the carrier’s own posture is documented (the Oklahoma exhibits for State Farm; this table for everyone), the file should answer it directly: the carrier’s test-square method met, the collateral damage scoped, the sequence of the loss recorded the way the policy language requires.
References
Every source the paper rests on, with the link it was read from and the date it was last checked. Codes, standards and statutes are amended; re-read the source before relying on it in a claim or a submittal.
- [1]
Weiss Ratings, “15 Large Home Insurers Closed More Than Half of Claims in 2025 With No Payout Whatsoever,” news release, 16 April 2026.
Weiss Ratings
Accessed
- [2]
Weiss Ratings, “Homeowners: Look up Your Insurance Company Here to Learn How Often They Closed Claims with No Payment in 2025,” four-page table (124 insurers; totals 5,300,543 closed, 2,187,346 with no payment, 41.3%).
Weiss Ratings
https://finance.weissratings.com/media/wri/PDF/WN/Insurance_Non-Payment_Table_2024.pdf
Accessed
- [3]
Mirror of the same table, unaltered, hosted with attribution.
Mantis Claims Group
Accessed
- [4]
Brock, C. B., “State Farm Oklahoma Hail Claims Lawsuit: The West Case, Internal Documents, and the Roof-Replacement Dispute,” 19 September 2026.
Mantis Claims Group
https://mantisclaims.com/blog/state-farm-oklahoma-hail-claims-lawsuit/
Accessed
- [5]
Weiss Ratings insurance safety ratings (company lookup).
Weiss Ratings
https://weissratings.com/en/insurance
Accessed
See also
Cite this paper
Carl B. Brock, “Which Home Insurers Closed the Most Claims Without Paying in 2025? Look Up Your Company,” Mantis Claims Group, September 19, 2026. Available at: https://mantisclaims.com/blog/homeowners-insurance-claim-denial-rates-2025/
Cite the original. This page is a reference entry to it, not the work itself.
