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    The industry

    Technical paper series

    One authority, read twice.

    Peer-review-format papers on roofing code, manufacturer instruction and insurance claim practice. Each entry carries the abstract, the full reference list and two readings of the same authority — what the work requires of a contractor, and what the policy owes an insured — then links the complete paper at its original publisher.

    Written by

    Carl B. Brock

    Public Adjuster, Mantis Claims Group

    4 papers in the series. Each is published in full by Mantis Claims Group; this index carries the abstract, the reference list and both readings, and links the original.

    1. Paper 0130 references

      Roof Fall Hazards, 29 C.F.R. Part 1926, and the Cost of Lawful Fall Protection

      What federal law requires before a worker may lawfully stand on a roof, which of those requirements cost money, and why the same citations answer both the contractor’s question and the adjuster’s.

      For the roofing contractor

      What the work requires

      The six-foot trigger is a measurement, not a judgment. Under 29 C.F.R. § 1926.501(b), once a worker is 6 feet or more above a lower level on a roof with unprotected sides and edges, one of the enumerated systems must be in place before the work begins.

      For the public adjuster

      What the policy owes

      The duties attach to the employer performing the work by operation of 29 U.S.C. § 654, not to the estimate. No line-item deletion, estimating decision or negotiated price relieves the roofing contractor of them, and the property owner cannot waive them.

      Read the reference entry

    2. Paper 0223 references

      Supplementing a Roof Claim: Scope-and-Pricing, Coverage-and-Indemnity, and the Licensing Line Between Them

      One word describes two different exercises — documenting what a repair requires, and arguing what a policy owes — and in North Carolina only the second needs a licence.

      For the roofing contractor

      What the work requires

      Two different exercises share the word “supplement.” The contractor’s is scope-and-pricing: work or materials the repair requires that the original scope omitted. Arguing on the homeowner’s behalf, for compensation, that the settlement is insufficient is a different exercise — and in North Carolina it is public adjusting under N.C.G.S. § 58-33A-5(7).

      For the public adjuster

      What the policy owes

      Pursuing an underpaid claim is a coverage-and-indemnity exercise, not a scope exercise. It asks whether the policy insures the peril that produced the observed condition, what the valuation provision measures, what the conditions require of the insured and by when, and whether the tendered amount discharges the obligation.

      Read the reference entry

    3. Paper 0316 references

      State Farm Oklahoma Hail Claims Lawsuit: The West Case, Internal Documents, and the Roof-Replacement Dispute

      What the 44 unsealed exhibits in West v. State Farm (CJ-2025-135, Comanche County, Oklahoma) actually show about the insurer’s wind and hail claim programme, what they do not prove, and what a roofing contractor and a public adjuster should each take from them.

      For the roofing contractor

      What the work requires

      OG 75-160 (Exhibit 26, April 2018) states the carrier’s own historical estimating positions: waste of 5% flat, 10% gable and 15% hip roofs under its described method, steep charges from 7/12, additional labour for two-story work, and tear-off of reasonable repairs without depreciation. Cite it by exhibit and page as a carrier document, then still show what the selected line item already includes.

      For the public adjuster

      What the policy owes

      Ratios are not denial rates. The full-to-partial roof payment ratio fell from 5.6:1 to about 2:1, and indemnity fell about $1.4 billion year on year (Exhibit 6); the email also says volume fell and severity rose. Use it to frame questions about management review and measurement, never as a percentage of homeowners denied.

      Read the reference entry

    4. Paper 045 references

      Which Home Insurers Closed the Most Claims Without Paying in 2025? Look Up Your Company

      Weiss Ratings’ 2025 table of 124 U.S. home insurers, read for what “closed with no payment” actually counts, which carriers on a North Carolina declarations page sit where, and what a contractor and a public adjuster each do with the number.

      For the roofing contractor

      What the work requires

      The carrier on the declarations page tells you how the claim will be adjusted. A company closing half its claims with nothing paid is one whose desk adjusters are comfortable with “no covered damage” and “under deductible”; write the inspection and the estimate to survive that, with test squares, collateral damage and photographs of each slope.

      For the public adjuster

      What the policy owes

      “Closed with no payment” is a regulatory count, not a denial rate, and an argument built on the wrong word loses. Cite the column (Schedule P, Part 3A, columns 11–12, row 11) and let the spread between carriers make the point.

      Read the reference entry